Support

Known issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release notes.

You can find the current status of Tableau Online on the Tableau Trust site; this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
830502
838570
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
1347487
Tableau Bridge

When trying to refresh a published flat file using a custom schedule, it would go to a direct Tableau Online connection and would fail, instead of going to Tableau Bridge.

Open
1288203
Tableau Desktop, Tableau Prep, Tableau Server

Presto and Athena drivers would not present an error when signing in with invalid credentials.

Open
1323751
Tableau Desktop

Error messages in the calculation field within Tableau Desktop would display in a different language from the chosen Tableau Prep language.

Open
1270672
Tableau Desktop

When launching Tableau Desktop 2020.4 or newer, some users would be prompted for proxy authentication at every launch.

Open
1260421
Tableau Desktop, Tableau Server

When users login to Tableau Desktop or Tableau Server using Kerberos and automatic login, the user is required to click "Sign in using Windows credentials" twice.

Open
1326291
Tableau Desktop, Tableau Online

End user would sometimes experience a decrease in performance when filtering date range and location in a workbook with row level security.

Open
1345112
Tableau Desktop

Tableau Desktop would unexpectedly quit while verifying licensing on MAC OS Monterey.

Open
1224909
Tableau Online

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Open
1127364
Tableau Online, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Open
1257638
1276556
Tableau Online

Page setup scaling options do not stay set when a workbook is download from Tableau Online 2021.1 via the user interface.

Open
1210415
Tableau Online

An intermittent error could occur refreshing an Amazon Redshift extract with the notification email stating, "Tableau Protocol Server process might be terminated, possibly due to system resource constrains or another external source."

Open
1304066
Tableau Online, Tableau Server

Data Source details page will not load for users who have access to the data source but not to the project containing the data source.

Open
1301737
Tableau Online

It was not possible to reset verification methods in Tableau Online from the users TableauID profile (on Tableau.com).

Open
1284608
Tableau Online, Tableau Server

A custom view would sometimes not reflect the dynamic parameter in a subscription email.

Open
1315042
Tableau Online

After publishing a workbook the dates along the axis line would sometimes change and become inaccurate

Open
1312158
Tableau Online, Tableau Server

When viewing a visualization in Tableau Online or Tableau Server 2021.2 or higher that had a grey background it could be changed to white.

Open
1342821
Tableau Online

Subscriptions would intermittently fail with the error "workbook/ already exists; Unable to generate the view"

Open
1278199
Tableau Online

When running certain flows in Tableau Online the error "System error: AqlProcessor evaluation failed: Operation cancelled. DataServiceFailure" would occur.

Open
1279290
Tableau Online

Databricks data source extract refresh would time out in Tableau Online as it is working in Tableau Desktop.

Open
1350570
Tableau Prep Builder

When creating a new parameter, after selecting the type "list", the resulting dialog box would resize causing the "Ok" and Cancel" buttons to be out of the view.

Open
1122989
Tableau Server

An intermittent error could occur when accessing a visualization that is connected to a published data source, "No Tableau Server user found. DataServiceFailure."

Open
1267619
Tableau Server

Tableau Desktop and Tableau Prep were not displaying nested folders as destinations for publishing when permissions to parent project had been denied.

Open
1020860
Tableau Server

When multiple keys are activated on Tableau Server, registration data may not be available in the Tableau Customer Portal for all keys.

Open
1227119
Tableau Server

When upgrading to version 2020.4 or newer, and the Server install has continually upgraded from 2018.1 or older while maintaining settings, it may not be possible to complete the upgrade. The upgrade failure message is “An error occurred during installation. Error occurred during encryption/decryption. Upgrade is unable to continue." Please see https://kb.tableau.com/articles/issue/error-an-error-occurred-during-installation-error-occurred-during-encryption-decryption-when-upgrading-tableau-server for solution steps.

Open
1058802
Tableau Server

The 'embed=y' parameter is not included by default in the URL generated by the "share" button in Tableau Server.

Open
1281552
Tableau Server

After publishing a workbook, a line could appear in a crosstab, which was not present in the rendering in Tableau Desktop.

Open
1341219
Tableau Server

Data Server fails to start after upgrading Tableau Server 2021.3.1 to 2021.3.3 on Linux (Ubuntu/Debian)

Open
1321039
Tableau Server

With the ATR activation method, the activation service could result in excessive logging at the "info" level.

Open
1341339
Tableau Server

When saving Tableau Server settings after enabling workbook performance metrics, the end user might receive the error "Some or all of the settings failed to save. Try again".

Open
1042084
Tableau Desktop

Connecting to some Web Data Connectors from Tableau Desktop 2019.4 resulted in an error "The web data connector returned invalid data. Error Code: 95BE3012"

Open
1061001
Tableau Desktop

Workbooks using Oauth connections published with "prompt credentials" sometimes failed to publish with an "Internal Server Error TableauException" error.

Open
864863
Tableau Online

While executing a query in Impala the error "The table .... does not exist" may occur when refreshing view or setting filters.

Open
894627
Tableau Online

Worksheets containing a Boolean filter from a Snowflake data source change after publishing and show incorrect data.

Open
893668
Tableau Online

Sometimes, temp files generated by Tableau Bridge continued to increase over time and were not cleared out as expected.

Open
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
923017
Tableau Prep

In Tableau Prep Builder, sometimes bigint data was rounded incorrectly.

Open
930904
1031927
Tableau Prep

String values with capital letters are treated inconsistently in out-of-sample values.

Open
1106641
Tableau Prep

New option to Preview data based on refresh type (Full or Incremental) to accommodate new, potentially different, write options users can specify, is non-functional in Tableau Prep 2020.2.1.

Open
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1273142
Tableau Desktop

An unknown license line item appeared in Manage Product Keys for Tableau Desktop which showed the license expiration date as "30-Dec-1899".

Open
1212372
Tableau Online, Tableau Server

In versions up to, and including 2021.3, passwords longer than 240 characters are not supported in web authoring. Starting in 2021.4, this will be supported, however, the published recommendation to configure Tableau Server to use HTTPS, is highly recommended.

Open
1219908
Tableau Online, Tableau Server

Dashboard filters could show different results and behavior when comparing to Tableau Desktop.

Open
1288230
Tableau Online, Tableau Server

The origin point on an axis could change from 0 to a different value when published.

Open
1288859
Tableau Online, Tableau Server

A custom unit string can show a duplicated item when published.

Open
1314937
Tableau Server

A Set action made on a source worksheet would not apply after publishing the workbook to Tableau Server when using a published data source.

Open
1290191
Tableau Server

An axis label with a custom number format could change when the workbook was published.

Open
1285109
Tableau Server

LBLM activations could intermittently fail when having multiple nodes and the Application Server/Vizportal on the additional nodes.

Open
1330009
Tableau Bridge

Fixed for new vizable log file: the log now contains the refresh error message.

Fixed in:
20213.21.1112.1434
1280452
Tableau Desktop

If a string field was used as a filter, the generated SQL statement would be incorrect.

Fixed in:
2021.1.8
2020.4.11
1237157
Tableau Desktop

When creating a "custom value list" filter with more than ten values on the list and a live connection to Google BigQuery an error would occur.

Fixed in:
2021.3.4
2021.2.5
2021.1.8
2020.4.11
1320391
Tableau Desktop

If a relationship and extract were applied in the same workbook and an ISO calculation was used it would result in an error: "Unable to complete action. Tableau cannot evaluate the query that results from this calculation. Error Code: F5328B32"

Fixed in:
2021.3.4
2021.2.5
2021.1.8
1258889
Tableau Desktop

If the user used a context filter and another filter displaying all the values within the context filter, by selecting one value in each filter it would reset the filter displaying all values to "all".

Fixed in:
2021.3.4
2021.2.5
2021.1.8
1326843
Tableau Desktop

The time to show the menu dialog box after right clicking a parameter would sometimes be longer than expected

Fixed in:
2021.3.4
2021.2.5
1321943
Tableau Desktop

The workbook title would sometimes display incorrectly when using a set as a filter in version In 2020.4.0 or later.

Fixed in:
2021.3.4
2021.2.5
1328702
Tableau Desktop

End users were unable to reset the field names of multiple fields at once.

Fixed in:
2021.3.4
1327267
Tableau Desktop

End users would encounter an error when using CTRL+A to select column on the data source screen

Fixed in:
2021.3.4
1320914
Tableau Server

Upgrading Tableau Server 2020.2.3 would result in a failure if utilizing an expired certificate.

Fixed in:
2021.3.4
2021.2.5
2021.1.8
2020.4.11
1320392
Tableau Server

After upgrading from Tableau Server 2019.4.1 to 2020.4.5 MariaDB extracts would take longer than expected to refresh.

Fixed in:
2021.3.4
2021.2.5
2021.1.8
2020.4.11
1305688
Tableau Server

Restoring an old flow revision while connected to a published data source would result in the following error: "This revision can't be restored. Try downloading it and then open it in Tableau Prep Builder".

Fixed in:
2021.3.4
2021.2.5
2021.1.8
2020.4.11
1327408
Tableau Server

The Hyper process CPU utilization could cross 100% after a filter was selected on a workbook with a published datasources.

Fixed in:
2021.3.4
2021.2.5
2021.1.8
1327394
Tableau Server

After publishing dashboards containing line charts, selecting "single date value" would cause the wrong month to display on the x-axis.

Fixed in:
2021.2.5
2021.1.8
1321433
Tableau Server

Running the command "tsm configuration set -k vizqlserver.jdbc.wg.connections" would result in an error.

Fixed in:
2021.3.4
2021.2.5
2021.1.8
1317592
Tableau Server

When using "manage all site" to update the settings of a site that was not logged into Tableau Server 2021.1-2021.2 an error would occur.

Fixed in:
2021.3.4
2021.2.5
2021.1.8
1302992
Tableau Server

After publishing a viz to Tableau Server, the original English locale settings in Tableau Desktop would not be shown in the published view.

Fixed in:
2021.3.4
2021.2.5
2021.1.8
1289559
Tableau Server

Publishing a flow from a Progressive Web App with a TabPy script would result in a failure.

Fixed in:
2021.3.4
2021.2.5
1332744
Hyper API

When running a program in Hyper API that deletes and inserts a range of rows, it would sometimes result in an error.

Fixed in:
0.0.13821
1292181
Tableau Prep

After running a flow, Tableau Prep would fail to write a record which has more than 3000 characters in one column to MS SQL Server

Fixed in:
2021.3.2
1275979
Tableau Prep

In Tableau Prep 2021.1.1 the output result would be wrong when using a wildcard union as an input step.

Fixed in:
2021.3.2
1319773
Tableau Bridge

Fixed for an edge case: customer's AllowedFilePathsUNC.txt file is empty and read-only

Fixed in:
20213.21.1018.0949
1288235
Tableau Desktop, Tableau Server

When connecting to a published data source over 3 GB and using a join, an error could display stating, "Error opening archive file. Invalid twb or twbx file."

Fixed in:
2021.3.3
2021.2.4
2021.1.7
2020.4.10
2020.3.14
2020.2.19
2020.1.22
2019.4.25
2019.3.26
1298378
Tableau Desktop

In a Redshift data connection, a data type for a field defined as a date, would return "datetime" and result in a slow query.

Fixed in:
2021.3.3
2021.2.4
2021.1.7
2020.4.10
2020.3.14
1297980
Tableau Desktop

When using continuous dimensions it was not possible to set "Force the y-intercept to zero".

Fixed in:
2021.3.3
2021.2.4
2021.1.7
1315720
Tableau Desktop

In Tableau Desktop, within the Analytics pane the language would sometimes not localize correctly in the "Add Totals" display.

Fixed in:
2021.3.3
2021.2.4
1312534
Tableau Desktop

In Tableau Desktop unexpected formatting behavior would sometimes occur when visualizing certain datetime parts on a continuous axis.

Fixed in:
2021.3.3
2021.2.4
1321516
Tableau Desktop

In Tableau Desktop when using range parameters the default value would be disabled.

Fixed in:
2021.3.3
1311792
Tableau Online, Tableau Server

Server and site admins would receive failure notifications for other users' extract refresh failures.

Fixed in:
2021.3
2021.3.3
1278914
Tableau Server

A session timeout could occur when using web edit in an iframe and adding a data source.

Fixed in:
2021.1.7
2020.4.10
1284337
Tableau Server

Upgrade could fail with the error, "Error performing restore at com.tableausoftware.installer.operations.RestoreRepositoryOperation".

Fixed in:
2021.2.4
2021.3.3
2021.1.7
2020.4.10
1247864
Tableau Server

Google Big Query data sources could fail an incremental extract refresh with the following message, "Error with duplicated DS: 'Destination exists. Not copying file.'"

Fixed in:
2021.3.3
2021.2.4
2021.1.7
2020.4.10
1301558
Tableau Server

With the SAP HANA data source and using web authoring, creating a filter could display an empty list and the error, "TableauException: Reference to undefined field."

Fixed in:
2021.3.3
2021.2.4
2021.1.7
2020.4.10
1302404
Tableau Server

When loading a view, an error could display stating "Uncaught SyntaxError: Unexpected token U in JSON at position 0."

Fixed in:
2021.3.3
2021.2.4
2021.1.7
2020.4.10
1299558
Tableau Server

In Tableau Server, clicking a button on a dashboard might result in an error "Failed to execute 'arc' on 'CanvasRenderingContext2d'".

Fixed in:
2021.3.3
2021.2.4
2021.1.7
1315042
Tableau Server

After publishing a viz, the date on the axis would change and become incorrect.

Fixed in:
2021.3.3
2021.2.4
2021.1.7
1340609
Tableau Server

With some perpetual licenses (no expiration date), the Server ATR activation method could result in the "Specified product key not found" error and display the key as expired even though the license has a current maintenance date.

Fixed in:
2021.3.3
2021.2.4
2021.1.7
1280065
Tableau Server

Starting in 2021.1+ , if SAML is configured, users were not getting the site selection option but redirected to a site.

Fixed in:
2021.3.3
2021.2.3
2021.1.6
1266464
Tableau Server

After upgrading to Tableau Server 2020.1, a large SAS extract refresh could fail with the error, "Exceeded per-process memory threshold." Large memory is consumed when this error occurs. KB: https://kb.tableau.com/articles/Issue/large-sas-file-extract-refresh-failed-and-huge-memory-consumption-observed-after-upgraded-tableau-server-to-2020-3-1.

Fixed in:
2021.3.3
2021.2.3
2021.1.6
2020.4.9
1304536
Tableau Server

When connecting to a Google sheet the connection would sometimes fail with the error "OAuth-client cannot be passed in as null or empty".

Fixed in:
2021.3.3
2021.2.3
2021.1.6
1309043
Tableau Server

When running a Tableau Flow, an io.exception would occur and the flow would fail.

Fixed in:
2021.3.3
1220884
Tableau Server

In Tableau Server when there were over 1000 sites, the Site Admin would not be able to see any sites on the Site Picker.

Fixed in:
2021.3.3
1321818
Tableau Server Management Add-on

The Content Migration Tool would fail to handle loading plans of the newer Content Migration Tool versions.

Fixed in:
2021.3.3
1312527
Tableau Server Management Add-on

The User Mapping Dropdown would cause Content Migration Tool to crash when loading over 100,000 users.

Fixed in:
2021.3.3
1324019
Tableau Server Management Add-on

The Tableau Resource Monitoring Tool lacked 'Connection Type' information on some query detail pages.

Fixed in:
2021.3.3