Support

Known issues

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days. All fixed issues can be found in Release notes.

You can find the current status of Tableau Online on the Tableau Trust site; this includes info on site downtime and planned maintenance.

Issue ID Product Description Status
830502
838570
Tableau Bridge

When publishing or accessing a Tableau Online view that used the TableauServerUser variable with Tableau Bridge, a "Cannot evaluate user filter" or "Unable to connect to the server" error occurred.

Open
1260421
Tableau Desktop, Tableau Server

When users login to Tableau Desktop or Tableau Server using Kerberos and automatic login, the user is required to click "Sign in using Windows credentials" twice.

Open
1345112
Tableau Desktop

Tableau Desktop would unexpectedly quit while verifying licensing on MAC OS Monterey. Mac Monterey is not officially supported yet, see Tableau Technical Specifications.

Open
1277630
Tableau Desktop, Tableau Online, Tableau Server

When using LBLM as the activation method, sometimes the LBLM reports on Tableau Server or Tableau Online would not show the correct usage data.

Open
1392296
Tableau Desktop, Tableau Online, Tableau Server

When attempting to change a date filter, the following errors could occur, "Unable to complete action month out of range. Value '-2' must be between 1 and 12. Error Code: 58D44822." Another error that can display is "TableauException: month out of range".

Open
1406142
Tableau Desktop, Tableau Online

Replacing an existing data source with a Virtual Connection could result in column references missing.

Open
1224909
Tableau Online

When an alert is created on a MySQL data source, an error could result when using web authoring stating , "Unable to create alert because there was an error connecting to the data source."

Open
1127364
Tableau Online, Tableau Server

When an additional data source is added using web edit, there is no prompt for credentials.

Open
1257638
1276556
Tableau Online

Page setup scaling options do not stay set when a workbook is download from Tableau Online 2021.1 via the user interface.

Open
1278199
Tableau Online

When running certain flows in Tableau Online the error "System error: AqlProcessor evaluation failed: Operation cancelled. DataServiceFailure" would occur.

Open
1279290
Tableau Online

Databricks data source extract refresh would time out in Tableau Online as it is working in Tableau Desktop.

Open
1357543
Tableau Online

When refreshing or connecting to Amazon Redshift in Tableau Online it would sometimes result in an error stating, "[SQLState XX000] extraneous
data in \"T\" message\"

Open
1365026
Tableau Online

When navigating to the published data source that was connected to Databricks, the "edit Data Source" button would be grayed out.

Open
1317152
Tableau Online

Tableau Online flows would intermittently hang and have to be canceled. The error would reference "loomFlowOrchestrationResourceBundle-ConnectToPublishedDataSourceFailureExceptionMsg"

Open
1392772
1383768
Tableau Online

Scheduled extract refreshes could be intermittently skipped.

Open
1388839
Tableau Online, Tableau Server

In a project description when parenthesis are preceded by an upper case letter, the parenthesis and text within the parenthesis would not be displayed in the project tooltip.

Open
1394785
Tableau Online, Tableau Server

When attempting to refresh a Dropbox connection that uses OAuth, the following error could occur:
"Unable to connect to data source with the supplied credentials, or no credentials provided. Tableau needs an unexpired OAuth refresh token to connect to the data. Ask your database administrator to issue a refresh token, then try again. You must log in to Dropbox to perform this request."

Open
1402488
Tableau Online

A Prep Flow that uses a Virtual Connection as input could fail to run with the error, "Failed to connect to “”. Check that the connection is available or in the Connections tab, click Edit to check the required fields and credentials." The same flow worked correctly when run in Tableau Prep Builder.

Open
1369143
Tableau Online

On the Explore page list view for data sources, the last modified date could display an incorrect value. The data source details page does have the correct last modified date.

Open
1382112
Tableau Online

When Tableau Bridge was opened, some of the new or live connections that were published were not listed as expected. The data sources could connect successfully and views could pull in the data correctly.

Open
1363083
Tableau Online

A published datasource generated by a Prep flow could lose calculations and hierarchies intermittently.

Open
1398660
Tableau Online, Tableau Server

When interacting with a dashboard, the following error could occur intermittently:
"Cannot read properties of undefined (reading 'actual_size')".

Open
1353663
Tableau Prep

When uploading a flow with a parameterized file input with a direct connection, it would sometimes cause the parameterized input to be changed to static and use the current value at publish time.

Open
1020860
Tableau Server

When multiple keys are activated on Tableau Server, registration data may not be available in the Tableau Customer Portal for all keys.

Open
1345624
Tableau Server

The "download" option would sometimes be missing from the "Actions by All users" admin view.

Open
1366792
Tableau Server

When accessing the background tasks for non-extracts admin view, the user would sometimes see a repeating failing job for simple object storage reconcile job.

Open
1375761
Tableau Server

Taking a backup while using the --multithreaded flag would cause a file handle leak on Windows resulting in high cpu usage for the WMI process.

Open
1382499
1380399
Tableau Server

Deploying a new Coordination Ensemble in Tableau Server 2022.1 will result in a failure.

Open
1321429
Tableau Server

No error would display when resetting a password and the new password violated the password policy set. This behavior began in 2021.2 and the user could not log in after resetting the password incorrectly.

Open
1398851
Tableau Server

When "Manage all Sites" was selected and the "Tasks" reviewed, the Flows tab when selected, would drop the flows count to zero and report that "There are no flows with scheduled tasks." Flows listed under Tasks at the site level would work correctly.

Open
1355109
Tableau Server

Linux container installations using an IPV6 address proxy server would fail to activate using the ATR activation method.

Open
1042084
Tableau Desktop

Connecting to some Web Data Connectors from Tableau Desktop 2019.4 resulted in an error "The web data connector returned invalid data. Error Code: 95BE3012"

Open
1061001
Tableau Desktop

Workbooks using Oauth connections published with "prompt credentials" sometimes failed to publish with an "Internal Server Error TableauException" error.

Open
894627
Tableau Online

Worksheets containing a Boolean filter from a Snowflake data source change after publishing and show incorrect data.

Open
893668
Tableau Online

Sometimes, temp files generated by Tableau Bridge continued to increase over time and were not cleared out as expected.

Open
886877
Tableau Online

Tableau Online admin views sometimes took a long time to load, or eventually timed out.

Open
1068267
Tableau Online

When a scheduled extract refresh of a Quickbooks Online data source runs on Tableau Online, the following error occurs intermittently: "Intuit API Authentication error: Invalid authentication tokens. Login again and retry."

Open
1106641
Tableau Prep

New option to Preview data based on refresh type (Full or Incremental) to accommodate new, potentially different, write options users can specify, is non-functional in Tableau Prep 2020.2.1.

Open
1079300
Tableau Prep

In the new feature for 2020.3.1 called Write to Database, if the database or schema does not have any tables (it is empty), navigating to the schema or database will not be possible. The schema needs to have at least one table created to be visible for selection.

Open
1386487
Hyper API

Empty strings of type CHAR(1) were being returned as a space instead of '\0'. Updates also made to inserting and querying columns of type CHAR(1).

Fixed in:
0.0.14751
1403271
Hyper API

Hyper could crash when using outer joins with Parquet files.

Fixed in:
0.0.14751
1394793
Hyper API

Opening external files from Amazon S3 would not open if the S3 URL contained a white space character.

Fixed in:
0.0.14751
Tableau Desktop, Tableau Server

Updated Spring framework to 5.2.20.RELEASE

Fixed in:
2021.1.14
2020.4.17
2021.3.11
2021.2.12
1355574
Tableau Server

With the ATR activation method, an ATR lease would sometimes not refresh after a timeout failure connecting to ATR Service.

Fixed in:
2022.1.1
2021.4.6
2021.3.11
2021.2.12
1371640
Tableau Server

Flows published by Prep web authoring with TabPy scripts could fail to run with the error, "The specified script file doesn't exist. Browser to select a different script to run." The same flow published from Tableau Prep Builder would work without error.

Fixed in:
2022.1.1
2021.4.6
2021.3.11
2021.2.12
2021.1.14
2020.4.17
1379880
Tableau Server

Unexpected results would occur when the "ServerExportCSVMaxRowsByCols" value setting exceeded the number of headers in the view.

Fixed in:
2021.4.6
2021.3.11
2021.2.12
2021.1.14
2020.4.17
1346608
Tableau Server

When moving contents with the "Personal spaces feature" disabled, an error would sometimes occur, "No Personal Space found for the target user."

Fixed in:
2021.4.5
2021.3.11
1378769
Tableau Server

Slack integration could fail when a proxy server was used.

Fixed in:
2022.1.1
2021.4.6
2021.3.11
1216145
Tableau Mobile

Tableau Mobile has now added another layer of encryption for files stored by the app, making our app even more secure.

Fixed in:
2022.425.6173
Tableau Bridge, Tableau Desktop, Tableau Online, Tableau Server

Updated Spring framework to 5.3.18

Fixed in:
20221.22.0415.1144
2022.1.1
2021.4.7
2022.1
1348829
Tableau Desktop

The Grand Total header shading when reset to "none" would not fill as expected.

Fixed in:
2021.4.6
2021.3.10
2021.2.11
2021.1.14
1374999
Tableau Desktop

Converting a string type to numeric, would result in 0 instead of Null when the source had a blank space using the Microsoft SQL Server data connection.

Fixed in:
2021.1.14
1358005
Tableau Desktop

A field label on a bar chart would sometimes not display after a sort occurred when at least one column field is blank. When published to Tableau Server, the label would appear as expected.

Fixed in:
2022.1.1
2021.4.6
2021.3.10
Tableau Desktop, Tableau Server

Updated Spring Framework to 5.3.18

Fixed in:
2021.4.6
1358786
Tableau Desktop, Tableau Server

The Viz in Tooltip option was not filtering the sheet correctly when a dual-axis was used for the same measure.

Fixed in:
2022.1.1
2021.4.5
1358578
Tableau Desktop, Tableau Online, Tableau Server

Visualizations within tooltips applied across all marks, were not properly passing filters when there were multiple fields. The filter would only work against the last field.

Fixed in:
2022.1.1
2021.4.5
2022.1
1348908
Tableau Online, Tableau Server

The error, "Unrecognized Format Changes" could occur when connecting to a published data source from Databricks which was created or changed on Server.

Fixed in:
2022.1
2022.1.1
2021.4.6
1378142
Tableau Online, Tableau Server

When publishing a flow to Tableau Server or Tableau Online using either Prep Web Authoring or Builder, if the flow had multiple write-to-database output steps that publish to the same connection, the publish would fail with "Unknown Server Error".

Fixed in:
2022.1
2022.1.1
1397597
Tableau Online, Tableau Server

An intermittent error could occur when changing a filter value on a dashboard, "LogicAssert at ../runtime-rendering/DataStoreUtilities.cpp line 884: paneKeyIt != paneRowColToKeyMap.end()".

Fixed in:
2022.2
2022.1.1
2021.4.5
1343641
Tableau Server

The refresh of a .hyper file that is located on a file share would fail with "There was an error during loading database. Unable to obtain canonical path for ...".

Fixed in:
2020.4.17
1390290
Tableau Server

On a Windows operating system, the following error would sometimes display at the end of the "Run installer" step for Tableau Server 2021.4.5: "Error running Python config routine - Error code: 2".

Fixed in:
2021.4.6
1381296
Tableau Server

The virtual connection publish option would skip from "a" to "f" in the list of folders.

Fixed in:
2022.1.1
2021.4.6
1376656
Tableau Server

Using the Phantom extension could cause an error, "Uncaught TypeError: Cannot read properties of undefined (reading 'config')."

Fixed in:
2022.1.1
2021.4.6
1381809
Tableau Server

The virtual connection editor when defining policies could give an error, "Query polling failed: INTERNAL: Connecting to gRPC service-url 'services/monolith_grpc' threw a TableauException: Service discovery found no usable service instances.

Fixed in:
2021.4.6
1359005
Tableau Server

The number of unlicensed users displayed on the Server Users page for "All Sites" could be incorrect after an upgrade. The Users filter option showed the correct number of unlicensed users.

Fixed in:
2022.1.1
2021.4.6
1340343
Tableau Server

Resolved an XSS defect that could sometimes occur if the user had permissions to create an oauth datasource

Fixed in:
2022.1.1
2021.4.5
2021.3.9
2021.2.10
2021.1.13
2020.4.16
1339353
Tableau Server Management Add-on

If a Tableau Server is configured with an independent gateway, the Resource Monitoring Tool will not display some data sets, including view loads and VizQL sessions.

Fixed in:
2022.1.1
1368132
Tableau Server Management Add-on

Downloading the log bundles did not include pgsql or rabbitmq logs.

Fixed in:
2022.1.1
1375064
Tableau Server Management Add-on

The Server Performance TDS excluded performance data not specifically associated with a Tableau process.

Fixed in:
2022.1.1
1375762
Tableau Server Management Add-on

The Concurrent Users chart would sometimes not render properly.

Fixed in:
2022.1.1
1392184
Tableau Server Management Add-on

Addressed security vulnerability for CVE-2022-0778.

Fixed in:
2022.1.1
1387902
Tableau Server Management Add-on

TSIG upgraded to Apache httpd 2.4.53

Fixed in:
2022.1.1