When does my maintenance or subscription expire?
Tableau Desktop
You can find the expiry date under Help > Manage product keys in Tableau Desktop.
You can see when all Desktop keys on your account are expiring by logging into the Tableau customer portal.
Tableau Cloud
You can also see when your Cloud site and the associated keys are expiring by logging into the Tableau customer portal.
Tableau Server
For details on how to view the keys and associated expiration dates for your Tableau Server account, see our online help article.
How do I renew my maintenance or subscription?
You will be notified at least 60 days prior to your contract expiration via email. This email will include a link to your invoice where you can view the amount due and contract expiry date. You can pay by credit card on that same page.
Your Tableau Customer Portal admin can also view and pay your invoices by logging into the Tableau customer portal.
Pay by purchase order, cheque or wire transfer/EFT
You may use the invoice linked from the email notification to issue a purchase order, cheque or wire transfer/EFT. Please submit your purchase order to Customer Service. For cheque and wire transfer/EFT instructions, refer to our Payment options page.
Pay by credit card
You can pay by credit card with the link provided in the renewal notification email sent from either your customer renewal manager or Tableau Software.
All renewals are for a minimum of one year.
What is auto-renewal?
Choosing auto-renewal ensures continued access to your Tableau products without interruption. When you are enrolled in auto-renew, Tableau will charge your credit card on your renewal date for the products and quantity included in the original transaction. You will be charged at the current rates at the time of the transaction. This will ensure continued access to your Tableau products without interruption.
To find out more about auto-renewal, go here.
Where can view my invoice?
Your maintenance or subscription invoice is linked from the email notification sent from either your customer renewal manager or Tableau Software. If you cannot locate that email, you can contact your Customer Renewal Manager or email Customer Success and they will send you a copy of your quote. You can also find your invoice in the Tableau customer portal. If you do not have portal access, please contact your admin.
What is the difference between maintenance and subscription?
Subscription licences give you access to Tableau over a set period of time and are available for all products and deployment options, from on-premises to fully hosted in the cloud. Maintenance is included in the price of a subscription licence, keeping you up to date and giving you access to Tableau’s ongoing product releases and support services at no additional cost.
For perpetual licences, maintenance is what gives you continued access to technical support and product upgrades. If you let your maintenance expire, you can continue to use Tableau but will lose access to technical support and product upgrades.
What happens if I choose not to renew?
Depending on what type of licence you have, not renewing maintenance or subscriptions has different outcomes. If you are unsure of how your product is licensed, please contact your customer renewal manager.
Subscription licences
When your subscription expires, your access to Tableau will be suspended after the subscription expiry date. For Tableau Cloud customers, access to your Tableau Cloud site will also be suspended. Further, Tableau cannot guarantee you will have access to any content published to Tableau Cloud, including any data input into the product.
Perpetual licences & maintenance
If your Tableau licences are perpetual, you may continue to use the product in perpetuity after your maintenance expires. You can continue to use the last available version while your maintenance was active indefinitely; but access to product upgrades and technical support will not be available without a current maintenance contract. If you opt not to renew, please keep a copy of the software as Tableau will not guarantee supporting the download in perpetuity.
What happens if I make a late payment? Can I renew product maintenance or my subscription if it has expired?
Subscription licences
When your subscription expires, your access to Tableau will be suspended after the subscription expiry date. To resubscribe at a later date, please contact your customer renewal manager or account manager. You can find phone and email contact information for our sales teams on our Contact us page.
Perpetual licences
Maintenance for Tableau perpetual licences must be renewed by the maintenance expiry date to to maintain access to support and retain the ability to update the licence to new Tableau versions. Late maintenance renewals for perpetual licences will not be accepted. It is critical to partner with your Customer Renewals Manager and transact on time when planning to renew the maintenance of perpetual licences. Before maintenance expiry, if there is any risk to completing your renewal order on time, please reach out to your Customer Renewals Manager.
How do I upgrade my licence or purchase additional licences?
To upgrade to the latest version of Tableau, please see our Product downloads and release notes page. To upgrade from Desktop Personal to Desktop Professional, please contact your account manager to receive a quote for the difference in licence cost and pro-rated maintenance fees. To purchase additional licences, please visit the Tableau webstore or contact your Account Manager to receive a quote.
Can I change licence types?
There may be scenarios when a change in licence type is available to you. Please contact your account manager for more details, as there are licence conversion requirements. You can find phone and email contact information for our sales teams on our Contact us page.
How do I get the latest version of the software?
You can download the latest version by accessing our Product downloads and release notes page or through the customer portal using your current licence key. Please note, your account must be active and in good standing to be eligible to upgrade.
If your organisation has centralised administration, please work with your internal licence administrator for access. If you have difficulty receiving the latest version of the software, check out our upgrade support pages for Desktop and Server. If you’re still having trouble, email your Customer Renewal Manager or email Customer Success.