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Gain a competitive advantage: Understanding the voice of the customer with AI

Competition for customers is at an all-time high as companies focus on customer metrics to surface actionable insight.

Organizations are gaining a competitive advantage, with AI-powered speech recognition automatically capturing customers’ feedback and visual analytics’s ability to turn that data into actionable insight.

In this webinar, see how the once overwhelming task of capturing and analyzing mountains of customer data is not only possible with AI, but is easy to scale and automate.

During this webinar, you will:

  • Learn the key retail customer analytics trends
  • See a demo of how AI can quickly and accurately capture voice interactions
  • Learn which customer metrics to capture and how to use them to minimize risk
  • Learn how to apply visual best practices to your customer data

À propos des intervenants

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Emily Nave

Director, Strategic Partnerships | VoiceBase

Emily leads Strategic Partnerships at VoiceBase and spearheaded the initiative to leverage Tableau to display and analyze insights from speech analytics. Previously she served as Director of Marketing for VoiceBase, developing unique and successful marketing strategies to meet the needs of an emerging industry, with a rapidly growing customer base. Emily has a keen grasp of the strategies to apply speech technology to improve business process automation and provide actionable intelligence across multiple departments within an enterprise.

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Patrick McCormick

OWNER at MCCORMICK BI, LLC | CHIEF DATA OFFICER at ARTS ED DATA PROJECT | ADVISOR at VOICEBASE

Patrick is on a mission to provide insight. In addition to running McCormick BI, he also serves as an Advisor to VoiceBase. He spearheads the Madison Tableau Users Group, earning him recognition as a Tableau Ambassador. A Certified Business Intelligence Professional (CBIP) at the Mastery Level, Patrick realizes the potential of unlocking voice as the new data with Tableau and VoiceBase. This integration blends sound and visual to see and hear Voice of the Customer to solve a variety of business problems. McCormick BI, LLC is a Tableau Partner that helps customers deploy Tableau/VoiceBase solutions as well as integrate other enterprise data to provide additional insights.

OWNER | MCCORMICK BI, LLC
CHIEF DATA OFFICER | ARTS ED DATA PROJECT
ADVISOR | VOICEBASE

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Bridget Cogley

Senior Consultant | McCormick BI Three-Time Tableau Zen Master

As an interpreter turned analyst, Bridget Cogley brings an interdisciplinary approach to data analytics. She’s been a senior Consultant for the last five years and is a three time Tableau Zen Master. Prior to consulting, Bridget managed an analytics department, which included vetting and selecting Tableau, creating views in the database, and building comprehensive reporting. She also has experience in training, HR, managing, and sales support.

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Jeff Huckaby

Solution Engineering, Retail and Consumer Goods Director, Tableau

Jeff Huckaby is one of Tableau’s retail and consumer goods subject matter experts. With over two decades of experience in retail and analytics, Jeff has successfully led analytical functions within both business and IT. Jeff’s vision to progress retail landed him on Information Management Magazine’s Top 25 Information Workers (2011) and received the Business Value (ROI) of Business Intelligence Award (2008).

Follow Jeff on Twitter: @huck5 and LinkedIn: www.linkedin.com/in/jeffhuckaby

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