An IT department isn’t just an enabler, but a competitive differentiator. Today’s IT departments need to not only provide IT solutions to other departments, but also use business intelligence tools to analyze their own performance and improve their own efficiency. Passively processing other departments’ requests is no longer sufficient to meet modern business needs, power company growth, and excel in a constantly changing marketplace. Instead, IT must strive to be the leading force and early adopters for information technology themselves.
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