Easier data access improves branch operations and customer service
Today, nearly 70% of staff use Tableau to gather insights on branch operations and make data-driven decisions that improve customer service, asset management, and operations performance. With all data consolidated in AWS, the Business Analytics and Project Management team, with the help of Arkatechture, also introduced a rules engine on top of AWS, which expedited data cleansing and helped maintain regulatory compliance. Data quality is tracked in Tableau for business teams to view on-demand each morning, and so far, nearly 40,000 data errors have been resolved with a weekly savings of 10 to 20 hours.
St. Mary’s also monitors volunteerism, a strategic company goal, with Tableau as well. The dashboard tracks monthly volunteer hours for all employees and the monetary value of those hours so leadership can recognize individual, department, and collective company accomplishments that support its culture of giving.
“When I look at what our teams are doing within each different department, and I look at the prevalent role data plays in each operational production environment, it makes me proud of the data culture we’ve developed at St. Mary’s Bank,” shared Melissa Pomeroy, Director of Business Analytics and Project Management.