“The last decade saw the development of information systems with a view to better management of the entire organization,” says Laurent Monnet, Director of Information Systems for the French Red Cross. “The goal has been to harmonize and streamline our IT services, maximizing service effectiveness on the front line.”
Improved Analytics in Support of Red Cross Services Delivery
The trouble was that the French Red Cross had no means of easily analysing or making sense of all the data arriving in the organization.
Laurent Monnet continues, “During the development of the infrastructure, we were focused on transactions and support. Now the emphasis has shifted to analysis of the data—and that led to the launch of a new business intelligence architecture.”
The new model comprises a decision support system, data integration, and reporting.
“We wanted an intuitive, user-friendly business intelligence tool for users; on that enables dynamic performance and results in real time,” says Marie-Ange Tnani, Project Manager for Business Intelligence, French Red Cross.
With support from Altic, a French systems integrator and specialist in open source-based business intelligence, the French Red Cross chose Tableau Software.
“Tableau is capable of almost anything and is so easy to use, it gives our users autonomy,” says Marie-Ange Tnani. “As specialists in their field, Altic also understood our needs and worked hand-in-hand with us to deliver a comprehensive, high performance business intelligence architecture.”
It didn’t take long for the first results to arrive. In the space of just over eight weeks, the French Red Cross was live on a new data warehouse supporting sheltered accommodation for the elderly-EHPAD, or Établissements d'Hébergement pour Personnes Âgées Dépendantes. The warehouse contains 43 indicators and six different data sources, including accounting, human resources, budget, business, treasury, and organization.