직원의 자유와 데이터 거버넌스 간의 균형을 맞추는 AmeriPride

AmeriPride uses the Tableau platform on top of HP Vertica and Informatica to put the power of data into the hands of the business. Chief Information Officer, Steven John explains how AmeriPride uses data to enhance employees' judgment and experience while keeping IT focused on the security and governance that an enterprise company needs.

In video 1, Steven shares how AmeriPride “balances freedom and order.” IT manages data standards, definitions, and access—giving employees the freedom to drive their own analyses.

In video 2, Steven describes why he chose Tableau, citing the “clear roadmap for the future”—one that offers the flexibility to evolve with the company.

Tableau: Why is data important to you?
Steven John, Chief Information Officer: You hire leaders for their judgment. And you hire people for their experience. And you just add that enhancing capability of good data and good tools to look and view that data. That makes people make fantastic decisions, and make the right pivots at the right time, and to understand where things are going.

You hope to give them the capability to do their job better, and that frees you up to go and fix some other area that is broken or in need of help. And that's that great balancing order and freedom that we've had with Tableau, is you need to have some controls, especially around definitions and those type of things.

Tableau: How does IT empower the business?
Steven: We've created office hours down in our information team where the business folks can come down. As power users, they can develop their own tools and capabilities within Tableau, but they can come down to work with us to refine it, to maybe learn some new things or new tricks.

But the idea is the businesses are creating it. The businesses are driving it. Tableau is a window, a very sophisticated window but it's a window into their business. And we let them run with that. IT isn't driving that. We are providing a fantastic set of tools, and we are providing any level of help they need.

우리의 임무는 [비즈니스 조직]에게 스스로 관리할 자유를 주는 동시에 뒤에서 질서가 유지 관리되도록 하는 것입니다.

Steven: But it's also a tool where you can give them that freedom and they create things you can never even imagine as an IT department. We just can't create those things in an ivory tower. Them in the trenches do a much better job of that than us in our trenches.

Tableau: How do you manage data governance?
Steven: We’ve formed a data governance board that's run by the business, and we support it that's making all those decisions. We wanted to get to one truth in the sense of one definition or one place where someone could go and see how something was calculated or defined.

We actually leverage the data governance council to enforce the data standards to continue to adopt or adjust data definitions or who has access to what data over time, because that will shift, what roles have it, what roles don't, and that's been very successful.

Our job is to give them the freedom to govern themselves and at the same time, behind the curtain, making sure that there's order and that it’s maintained.

As an IT team, we balanced freedom and order. The business is now using their time more efficiently, and they're now taking Tableau and doing the things that only they can do, which is making more money, bringing us closer to our customers. They can now look at all these statistics, these metrics, and they can do their job better.

"A clear roadmap for the future"

Tableau: What challenges were you facing before Tableau?
Steven: We've got over 125 locations in North America, plants, and service centers. We've got a fleet of trucks that drive over 350 million miles a year.

We did not have a foundation of clear and clean data and a way to present it where we could actually build upon it and build up our customer experience.

Tableau: Why did you choose Tableau over other business intelligence tools?
Steven: What I was looking for was a partner that was established, because this was a move that I could not make a mistake on. This was my first big project at the company, being new, and in my opinion it was foundationally necessary for where they wanted to go and how they wanted to grow.

The reason we went with Tableau is because it’s solid today and it has a clear roadmap for the future. And that roadmap aligns with where I want to go, and it doesn't force me down that path or require me to move at a certain pace, but it helps me move at the pace that I need to and want to.

I need a solid foundation upon which to build, and a clear roadmap into the future, and that's what Tableau provides.

Tableau를 선택한 이유는 현재 안정되어 있으며 미래에 대한 명확한 로드맵이 있기 때문입니다. 이 로드맵은 제가 가려는 방향과 맞으며 제가 원하고 필요한 속도로 진행하도록 도와줍니다.

Tableau: Tableau는 귀사의 정보 데이터에 어떻게 통합됩니까?
Steven: Tableau를 그냥 도입한 것이 아니라 미래를 고려하였습니다. 실제로 시각적 분석을 위해 Informatica, HP Vertica 및 Tableau가 포함된 전체 정보 인프라를 다시 구축했습니다.

Tableau: 크게 발견한 것이 있습니까?
Steven: 현재 내부 원본을 살펴보고 있으며 향후 외부의 다양한 원본을 더 많이 가져올 수 있도록 확장할 것입니다. 우리는 트럭에서 정보를 가져오고 있는데, 이를 통해 가장 많은 수익을 내는 위치를 파악할 수 있습니다.

트럭에서 재무 및 공급망 데이터와 관련 메트릭을 가져오는 것만으로 서로 반마일 이내의 고객으로부터 최고의 수익을 얻었다는 사실을 알 수 있었습니다. 이전에는 알지 못했던 것입니다. 다양한 데이터 원본이 함께 스트리밍되어 Tableau 대시보드에 모일 때까지 이러한 정보가 거기에 있다는 사실도 깨닫지 못했습니다.