Accelerating digital transformation with self-service analytics
As part of the digitalization drive in Certis, all business units have started to use Tableau in their work. Among the 1,000 management and professional staff at the Certis head office, more than 200 are trained in Tableau and now serve as Tableau champions within their teams. The growing culture of self-service analytics within Certis frees up time and resources for the data science team to focus on more advanced analytics projects.
A truly gratifying moment for the data science team was when one of the operations departments used Tableau to develop their own customer reports on their own, without any assistance. “We didn’t hand-hold them at all, and they did everything from scratch, on their own,” shares Samuel.
The data science team even conducted their own internal Tableau clinic within Certis, where the more proficient Tableau users asked questions about more advanced concepts like joins, and when to use a certain viz versus others.
“So I think we are really starting to see the fruits of our labor in this digitalization drive. Tableau has helped us empower people with self-service analytics,” says Samuel.