Tableau: In a wider sense, how does Cisco use Tableau to understand data?
David: What we have been doing, first through this data federation, data virtualization environment, is connecting all the dots together and then thanks to Tableau we are able to extract the value out of that. We have quite a lot of data available with Cisco.
One of the problems is that all those data are there but in silo. And one of the first challenges is really to connect the different data silos together in order to have this federation layer and be able to keep the data transversally, like I was mentioning, and extract let's say business insight from those different silos of data.
Tableau: Has Tableau helped you to be more productive in your work?
David: In terms of productivity savings, we see productivity increase at multiple levels. Now the power users and let's say the subject matter expert, they can save about a couple hours a week, which is very impressive.
Now, what’s most interesting is really the productivity we are saving at the field level, so the thousands of people we are serving. And from a couple of surveys that we have run, we estimate that they can save about one to two hours a week, which is very impressive if you multiply it by 1,000 and then you can really see the benefit of all that.
Tableau: How has understanding your data affected your decision making?
David: More data-driven decisions is really the purpose of what we do, right? We are looking at doing it bottom up, doing things bottom up in my team, and the collateral effect is our VPs and execs are also better equipped to take decisions not any more based on their gut but based on data and fact.
Tableau: And what kind of difference has using Tableau Server made?
David: I think using Tableau Server to disseminate the content is something just amazing, not only because it helps us to streamline the data, to create the right message, to drive the conception, and to scale, to scale not only at the preparation of the data but also at the communication of that data.
So people that are somewhere in South Africa or somewhere in Russia or somewhere in UK could get access to their data and their story for themselves and for the purpose and the scope of their own territory. So this is typically one of the things that Tableau has enabled within our organization that was definitely not there before.